Job description
Full Time vacancies (Based at Blaydon on Tyne)
We are seeking a dedicated and efficient Call Handler to join our team. Call handlers play a crucial role in ensuring the smooth operation of our logistics, recovery and rescue operations. The ideal candidate will be proactive, detail-oriented, and capable of working in a fast-paced environment.
Duties
-Taking telephone bookings from members of the public and/or breakdown organisations.
– Checking garage, dealer, repairer bookings to ensure efficient transit from roadside to repair.
– Answering customer queries
– Keeping customer and breakdown organisations updated around the recovery process, ETA, repair times.
– Liaising with work providers and key stakeholders.
– Taking payments in person or via telephone.
– Utilising state of the art technology to enhance the breakdown recovery journey.
– Being first point of contact for customers, recovery patrols, breakdown organisations and key partners.
Requirements
– Previous experience in a similar role is advantageous but not essential.
– Strong attention to detail with the ability to follow instructions accurately.
– Excellent communication skills, both verbal and written.
– Ability to work effectively both independently and as part of a team.
– A positive attitude towards learning new skills and adapting to changing work conditions.
We welcome applications from individuals who are eager to contribute positively to our team while developing their skills in a supportive environment.
This role requires an element of flexible working.
Our Control Room operates 24hrs a day 7 days a week.
Shifts are 9 hrs per day with 30 minute unpaid lunch break
42hrs per week average – Shifts can range from 0700-2300 – Rota issued 4 weeks in advance.
Pay: £12.50 per hour
Expected hours: 42.5 per week
